Effective Date: 12-08-2026

Thank you for shopping at MRI Performance.

Due to the custom and made-to-order nature of many of our products, all sales are final, and we do not accept returns or issue refunds, except in the specific cases outlined below.

Please read this policy carefully before placing your order.

1. Custom & Made-to-Order Products

Most steering wheels and carbon fiber interior parts on our website are custom-built to your specifications (e.g., choice of carbon type, leather color, stitching, LED options). Because these items are personalized, we cannot accept returns or cancellations once production has begun.

2. Eligibility for Returns (Standard, Non-Custom Items Only)

If your item is a non-custom, off-the-shelf accessory, you may be eligible to return it under the following conditions:

• Request Window: You must contact us within 14 days of receiving your item to request a return.

• Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

• Return Shipping: The customer is responsible for paying all shipping costs for returning the item. Original shipping fees are non-refundable.

3. Damaged, Defective, or Incorrect Items

We take great care to ensure your product arrives in perfect condition. However, if you receive a product that is damaged, defective, or incorrect, please contact us immediately upon receipt at [Insert Customer Service Email].

To resolve this quickly, please include:

• Your order number.

• Clear photos of the issue (showing the damage, the defect, or the incorrect part).

• Photos of the packaging it arrived in.

We will review your case and, if approved, we will arrange for a replacement or a full refund.

4. Non-Returnable Items

Besides custom products, the following items cannot be returned:

• Gift cards

• Products that have been installed or used

• Products damaged due to improper installation by the customer or a third party

5. How to Start a Return (For Eligible Items Only)

To initiate a return for a non-custom item, please follow these steps:

1. Email us at [Insert Customer Service Email] with your order number and reason for the return.

2. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

3. Package the item securely and include a note with your RMA number inside the package.

4. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Contact Us If you have any questions about our Return & Refund Policy, please contact us:

• By email: [Insert Customer Service Email]

• By visiting this page on our website: [Insert Contact Page URL]

Key Information to Add to Your Product Pages:

Because your products are high-end and often customized, it is crucial to manage customer expectations before they buy. Add a short, bold notice on every product page:

⚠️ Important Note on Returns: This product is custom-built to your specifications. Due to the personalized nature of this item, all sales are final. Once production has begun, orders cannot be cancelled or returned. Please ensure this product is correct for your vehicle before ordering.